My account got suspended

If you see a message that your account is suspended or banned, the account was flagged or confirmed for a violation of the ESMO rules.

Suspensions protect the in-game economy and fair competition.

Why was my account suspended?

While specific reasons vary, accounts are most commonly suspended for violations regarding Market Manipulation or Multi-Accounting.

You may be suspended if you are found to be controlling more than one account. This includes:

Creating “alt” accounts to store currency or players.
“Account sitting” (logging into or managing a friend’s account).
Interacting with other accounts on the same connection, such as trading or bidding between household accounts.
Attempting to create a new account after being banned.

You may be suspended if you participated in schemes to undermine fair auctions. This includes:

Bid Suppression: Agreeing with other clubs not to bid so a specific person wins.
Price Fixing: Using “cover bids” to make an auction look competitive when the outcome is prearranged.
Signaling: Using chat codes or specific bid amounts to tell rivals to stand down.
Kickbacks: Offering side deals or future benefits to losing bidders.

Suspensions may also occur for severe toxicity, cheating, or other breaches of the Terms of Service.

No. Creating another account to bypass a ban is a separate violation and can lead to more enforcement. Use the appeal process instead.

If you believe your account was suspended in error, or if you wish to explain the context of the situation, you may submit a ban appeal.

To submit an appeal, please send an email to support@esmo.gg.

To ensure your appeal is processed quickly and fairly, please include the following information in your email:

Subject Line: Ban Appeal - [Your Club name]
Account Details: Your club name and the email address associated with the account.
The Explanation: This is the most important part. Please explain clearly why your ban should be overturned.
If you believe this is a false positive (e.g., you play in a household with other players but strictly followed the interaction rules), provide proof of separate identities.
If you were flagged for bid rigging, explain the strategy behind your bidding patterns.

One conversation only: Do not send several emails about the same appeal. Reply to the existing email thread if you need to add something.
Be honest: Explain the full situation. False information can count against the appeal.
Outcome: I will review the available evidence and your explanation. If the suspension is confirmed, the decision is generally final.
Ban circumvention: Creating another account instead of appealing can lead to more enforcement.